Terms of Service

Last updated: December 2025

These Terms of Service (the “Terms”) govern your access to and use of the Diplino platform and related services available at diplino.com (collectively, the “Service”).

The Service is provided by:

Ampliro AB
Reg. No.: 559488-1517
Address: Warfvinges väg 31, 112 51 Stockholm, Sweden
(“Ampliro”, “we”, “us”, or “our”)

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

If you enter into these Terms on behalf of a company or other legal entity (an “Organization”), you represent and warrant that you have the authority to bind that Organization. In that case, “you” and “your” refer to both you as an individual user and the Organization.

1. Acceptance of Terms

1.1 Binding Agreement
By using the Service, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Cookie Policy, Data Processing Agreement (where applicable), and any other documents referenced in these Terms (collectively, the “Agreement”).

1.2 Eligibility
You may use the Service only if you:

Are at least 18 years old (or the age of legal majority in your country), and
Have the legal capacity to enter into a binding agreement.

If you are using the Service on behalf of an Organization, your Organization is responsible for your actions.

2. Service Description

2.1 What Diplino Provides
Diplino is a digital certificate and credential management platform that enables Organizations to:

Create, design and manage professional digital certificates and credentials;
Issue and distribute certificates to recipients (e.g. employees, learners, course participants);
Provide verification mechanisms that allow third parties to validate the authenticity of certificates;
Manage Organizations, user roles (e.g. administrators, instructors, issuers) and certificate-related data.

2.2 Access to the Service
Subject to these Terms and payment of applicable fees (where relevant), we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business or educational purposes.

2.3 Third-Party Services and Infrastructure
The Service relies on third-party providers (such as hosting, authentication, payment, email and AI-assistance services). While we carefully select and manage these providers, their own terms and privacy policies may apply in addition to this Agreement.

2.4 Beta Features and Trials
We may, at our discretion, offer beta features, trial access or experimental functions. These may be offered on an “as-available” basis, may be changed or discontinued at any time, and are provided without any service level commitment.

2.5 Right to Modify or Discontinue
We may modify, suspend or discontinue any part of the Service (including particular features or plans) at any time, provided that for paying customers we will make reasonable efforts to provide prior notice where such changes materially reduce core functionality.

3. User Accounts

3.1 Account Registration
To use certain parts of the Service, you must create an account and provide accurate and complete information. You agree to keep your account information up to date.

3.2 Account Security
You are responsible for maintaining the confidentiality and security of your login credentials, and for all activities that occur under your account, whether authorised by you or not. You agree to:

Use strong, unique passwords;
Not share your login credentials with any other person;
Notify us promptly at support@diplino.com if you suspect any unauthorised use of your account.

3.3 Organisation Accounts and Roles
If you use Diplino as part of an Organisation:

That Organisation may assign roles (e.g. admin, instructor, issuer) and manage user permissions;
Organisation administrators may access and manage your account within that Organisation’s Diplino environment;
Your use of the Service may be subject to your Organisation’s internal policies. We are not responsible for those internal policies.

3.4 Account Types
We may offer different account types or plans (e.g. free trial, paid subscriptions). We reserve the right to impose restrictions or limitations depending on your plan (for example on the number of users, certificates or Organisations).

4. Acceptable Use

4.1 General Obligations
You agree to use the Service in compliance with:

These Terms;
Applicable laws and regulations; and
Any reasonable instructions or policies we provide.

4.2 Prohibited Activities
You must not, and must ensure that your users do not:

Use the Service for any unlawful, fraudulent, or harmful purpose;
Generate, issue, or manage certificates that are knowingly false, misleading, or fraudulent, including:
- Certificates for trainings or qualifications that did not take place;
- Misrepresenting grades, competencies, or qualifications;
Infringe the intellectual property, privacy or other rights of third parties;
Upload or process content that is defamatory, abusive, discriminatory, or otherwise unlawful;
Attempt to interfere with, disrupt, or overload the Service, including by:
- Circumventing or attempting to circumvent any security or authentication measures;
- Introducing malware, viruses, or other harmful code;
- Using automated systems or scripts that impact the stability of the Service beyond permitted API use;
Reverse engineer, decompile, or otherwise attempt to derive source code or underlying ideas from the Service, except to the extent allowed by mandatory law;
Use the Service for high-risk or prohibited data categories (such as special categories of personal data under GDPR) unless expressly agreed in writing by us.

4.3 Compliance with Export and Sanctions Laws
You may not use the Service in any country or jurisdiction where such use is prohibited by applicable export or sanctions laws, nor may you provide access to any person or entity subject to sanctions.

We reserve the right to investigate suspected violations of this Section 4 and to suspend or terminate access in accordance with Section 12.

5. Intellectual Property

5.1 Your Content and Ownership
“Customer Content” means all content you or your Organisation upload or create in the Service, including:

Logos, branding, course names, programme descriptions, and certificate designs you create from scratch;
Recipient names, course details, and other certificate-related data;
Any other text, images or material you provide.

You retain all rights, title, and interest in and to your Customer Content, subject to the limited licence granted to us in Section 5.2.

5.2 Licence to Provide the Service
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display and process your Customer Content solely as necessary to:

Provide, maintain and improve the Service;
Issue and verify certificates;
Comply with legal obligations; and
Enforce this Agreement.

5.3 Diplino IP
We (and our licensors) retain all rights, title and interest in and to:

The Service and its underlying software, systems, and interfaces;
Our certificate templates and base designs, to the extent not created from your original content;
All Diplino trademarks, logos, and branding.

Except for the limited rights expressly granted in these Terms, no intellectual property rights are assigned or transferred to you.

5.4 Feedback
If you provide suggestions, ideas or feedback about the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate that Feedback into our products and services without restriction or obligation.

6. Certificate Verification and Reliance

6.1 Verification Services
Diplino provides mechanisms to verify certificates issued through the Service, for example by:

Checking cryptographic signatures;
Validating certificate identifiers against our records.

6.2 “As-Is” Verification Results
Verification results are provided “as-is” and may depend on:

Data entered by the issuing Organisation;
The issuing Organisation’s continued use of the Service and configuration of certificate status;
The technical availability of our verification systems.

We do not independently verify the truth or accuracy of the underlying course, training or qualification represented by a certificate.

6.3 Third-Party Reliance
Third parties (such as employers, schools, regulators) who rely on certificates or verification results do so at their own risk. We are not responsible for:

Decisions made by third parties based on certificates or verification results; or
Any disputes between you, recipients, or third parties concerning the validity or interpretation of a certificate.

7. Fees, Billing and Taxes

7.1 Plans and Fees
Use of certain features or higher usage tiers of the Service may require a paid subscription. The applicable fees and plan details are described on our pricing page at diplino.com and/or in a separate order form.

7.2 Billing and Payment
Fees are typically billed in advance on a subscription basis (monthly or annually, as applicable) through our payment provider (e.g. Stripe). By subscribing, you authorise us and our payment provider to charge the applicable fees to your chosen payment method.

7.3 Renewals and Changes
Unless otherwise stated:

Subscriptions will automatically renew at the end of each billing period, unless you cancel before the renewal date;
You may upgrade or downgrade your plan, in which case fees may change accordingly. Downgrades may result in loss of features or reduced capacity.

7.4 Taxes
All fees are exclusive of VAT and other applicable taxes, which will be added and charged as required by law based on the information you provide (e.g. billing address, VAT number).

7.5 Non-Payment
If we are unable to collect fees when due, we may:

Suspend or limit access to the Service; and/or
Terminate your subscription in accordance with Section 12.

8. Privacy and Data Protection

8.1 Privacy Policy
Our processing of personal data in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that personal data will be processed in accordance with that policy.

8.2 Controller and Processor Roles

For certificate-related personal data uploaded or managed by an Organisation, that Organisation is typically the data controller, and Ampliro acts as data processor under the Data Processing Agreement (DPA).
For certain data elements (e.g. billing, account-level security logs, service analytics), Ampliro may act as an independent controller.

8.3 Data Processing Agreement (DPA)
Where required under GDPR or other data protection laws, the DPA forms part of the Agreement. In case of conflict between these Terms and the DPA regarding personal data processing, the DPA prevails.

8.4 Data Security and Confidentiality
We implement appropriate technical and organisational measures to protect personal data processed in connection with the Service, as further described in our Privacy Policy and DPA.

9. Service Availability, Support and Maintenance

9.1 Availability
We aim to provide a reliable Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to:

Planned maintenance;
Unscheduled downtime;
Force majeure events or issues beyond our reasonable control.

We will use reasonable efforts to minimise downtime and to notify customers of planned maintenance when practical.

9.2 Support
We offer support via email or other channels as described on diplino.com or in the applicable plan description. Response times may vary depending on the plan and nature of the request.

9.3 Modifications
We may modify, improve, or update the Service at any time, including by:

Adding, changing or removing features;
Adjusting technical implementation and integrations.

For paid customers, we will not materially reduce the core functionality of the Service without providing reasonable notice.

10. Disclaimers

10.1 General Disclaimer
The Service (including certificate verification and AI-based or automated assistance features, if any) is provided on an “as is” and “as available” basis, to the fullest extent permitted by law. We expressly disclaim all warranties and conditions, whether express, implied, statutory or otherwise, including but not limited to:

Implied warranties of merchantability, fitness for a particular purpose, title and non-infringement;
Any warranties that the Service will be uninterrupted, error-free, secure, or free of harmful components;
Any warranties regarding the correctness, completeness, or reliability of data or outputs generated via the Service.

10.2 AI and Automated Assistance
Any AI or automated assistance provided within the Service (for example via third-party model providers) is intended for informational and productivity purposes only and does not constitute legal, professional, or certification advice. You are responsible for reviewing and validating any outputs before relying on them.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not apply to you.

11. Limitation of Liability

11.1 Exclusion of Certain Damages
To the fullest extent permitted by applicable law, neither Ampliro nor its officers, employees, or suppliers shall be liable for any:

Indirect, incidental, special, punitive, or consequential damages;
Loss of profits, revenue, savings, business opportunities, goodwill, or reputation;
Loss or corruption of data; or
Third-party claims arising from or related to certificate content, accuracy, or reliance on verification results,

even if we have been advised of the possibility of such damages, and even if a remedy fails of its essential purpose.

11.2 Overall Liability Cap
To the fullest extent permitted by applicable law, our total aggregate liability arising out of or related to the Agreement, whether in contract, tort (including negligence), or otherwise, shall be limited to the amounts actually paid by you to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

11.3 Exceptions
Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable law, such as liability for:

Death or personal injury caused by gross negligence;
Fraud or fraudulent misrepresentation; or
Any other liability that mandatory law does not allow us to limit.

12. Term and Termination

12.1 Term
These Terms remain in effect for as long as you access or use the Service, or until terminated in accordance with this Section.

12.2 Your Right to Terminate
You may stop using the Service at any time. For paid subscriptions, you can cancel at the end of your current billing period through your account settings or by contacting us, unless otherwise agreed.

12.3 Our Right to Suspend or Terminate
We may suspend or terminate your access to the Service (in whole or in part) if:

You materially breach these Terms or any other part of the Agreement and fail to remedy the breach within a reasonable period after being notified;
We are required to do so by law or a governmental authority;
You fail to pay any applicable fees when due; or
Your use of the Service poses a security risk, may cause harm or liability to other users, third parties, or the Service.

12.4 Effect of Termination
Upon termination:

Your right to access and use the Service ceases;
We may deactivate or delete your account in accordance with our data retention practices;
We will handle your data in accordance with the Privacy Policy and DPA, including deletion or anonymisation of personal data, except where retention is required by law.

Any provisions that by their nature should survive termination (including but not limited to ownership, disclaimers, limitations of liability, governing law, and dispute resolution) shall survive.

13. Changes to Terms

13.1 Right to Update
We may revise these Terms from time to time. The most current version will always be available on diplino.com.

13.2 Notice of Changes
If we make changes that materially affect your rights or obligations, we will provide reasonable notice, for example by:

Posting an update on diplino.com; and/or
Sending an email to the primary contact for your account.

13.3 Acceptance of Changes
Changes will become effective on the date specified in the notice. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service before the changes take effect.

14. Governing Law and Dispute Resolution

14.1 Governing Law
These Terms and any disputes arising out of or relating to them (or the Service) shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of laws principles.

14.2 Jurisdiction
Any dispute, controversy or claim arising out of or in connection with these Terms, or the breach, termination or invalidity thereof, shall be finally resolved by the courts of Sweden, with Stockholm District Court as the court of first instance, unless mandatory law requires otherwise.

If you are a consumer in the EU, you may also have rights to bring claims in your country of residence under mandatory consumer protection laws.

15. Other Provisions

15.1 Entire Agreement
These Terms, together with any applicable order forms, the Privacy Policy, Cookie Policy, DPA and other referenced documents, constitute the entire agreement between you and Ampliro regarding the Service, and supersede any prior agreements or understandings.

15.2 Assignment
You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of assets.

15.3 Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.4 No Waiver
Our failure to enforce any right or provision under these Terms shall not be deemed a waiver of that right or provision.

16. Contact

If you have questions about these Terms or wish to contact us regarding legal matters related to Diplino, you can reach us at:

Email: legal@diplino.com
Postal Address:
Ampliro AB
Attn: Legal / Diplino
Warfvinges väg 31
112 51 Stockholm
Sweden